Troubleshooting and Support
While the Polkadot Contract Wizard (PCW) is designed to be as intuitive and user-friendly as possible, you might occasionally encounter challenges or have questions. This section provides guidance on troubleshooting common issues and how to seek further support.
Common Troubleshooting Steps:
- Browser Compatibility:
- Ensure you're using a supported web browser. PCW is optimized for the latest versions of Brave, Chrome, Firefox, and Safari.
- Clear your browser's cache and cookies, then try accessing PCW again.
- Wallet Connection Issues:
- Ensure your Polkadot-compatible wallet extension is up-to-date.
- Disconnect and then reconnect your wallet to PCW.
- Check if your wallet is locked. If so, unlock it and try the desired action again.
- Transaction Failures:
- Ensure you have sufficient native tokens in your wallet to cover transaction fees.
- Check if the contract you're interacting with has any restrictions or conditions that might be preventing the transaction.
- Platform Responsiveness:
- If PCW is designed for desktop usage but if it becomes unresponsive or slow, try refreshing the page.
- Ensure your internet connection is stable.
Seeking Further Support:
- Need Help?: PCW offers a comprehensive help with the blog, guides, and tutorials to assist users. It's a great starting point for resolving common queries.
- Community Telegram: Join the PCW community Telegram channel to discuss issues, share experiences, and seek advice from other users and experts.
- Contact Support: If you're unable to find a solution or need personalized assistance, reach out to the PCW support team. Provide detailed information about your issue, including any error messages, to expedite the resolution process. TODO: Poner un mail
- Feedback and Suggestions: Your feedback is invaluable. If you have suggestions for improvements or new features, please share them with the PCW team. Your insights help enhance the platform for all users. Reach out on telegram or fill the following form: (form)